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September 30, 2003 - Tuesday

 Work Rant

Morons. All of them.

When configuring the computers we deliver to the sites using our software, there is one section where the install instructions show a path as being //ServerName/Traffic. “ServerName” is supposed to mean “enter the server name here, you fucking tool.” So how is the path configured here? //ServerName/Traffic. Morons.

Calling the tech support line of a fellow vendor whose software ours interfaces with, I routinely get people who have no idea what I’m talking about, but in prime tech support fashion are convinced they know more than I do about my issue. I just spent 45 minutes on the line with one of these nippleheads. He resolutely refused to listen when I told him which computer on the network was causing the problem, then he ignored me when I gave him the correct path while setting up the wrong machine, then he put me on hold while PC Anywhere’d into the system and industriously fucked everything up while I sat on the line watching powerlessly and unable to tell him he was fucking everything up because he had me on hold. When he finally did come back on the line to tell me that “Uh, I’m having a problem here” I told him what the problem was, hung up on him, and went and fixed it myself. Moron.

Two more days. Home in two more days…


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